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For the core course in Operations Management with coverage of supply chain management.

Introduction to Operations and Supply Chain Management, 2/e is the first text to provide an integrated and comprehensive treatment of both operations and supply chain management.

How do you provide students with a detailed coverage of operations and supply chain management in one semester?

In the 2nd edition, the authors provide deeper coverage of important topics while maintaining a trim, integrated book.

It now provides substantial coverage of the major operations management topics and tools, while extending coverage to include core supply chain management issues.

NEW! topics include:

• Supply-Chain Operations Reference model – This feature is introduced along with updated information on key professional groups in the operations and supply chain management areas; Pg. XX.

• Service Blueprinting – The authors includes this discussion in Chapter 7, including an extended example that connects back to Chapter 3’s discussion of process mapping; Pg. XX.

• Sourcing and Purchasing – Both topics are now covered in two chapters with additional coverage on portfolio analysis, spend analysis, and sustainable supply issues; Pg. XX.

Brief TOC

Chapter 1: Introduction to Operations and Supply Chain Management

Chapter 2: Operations and Supply Chain Strategies

Chapter 3: Business Processes

Chapter 4: Managing Quality

Chapter 5: Managing Projects

Chapter 6: Developing Products and Services

Chapter 7: Process Choice and Layout Decisions in Manufacturing and Services

Chapter 8: Managing Capacity

Chapter 8 Supplement: Advanced Waiting Line Theory and Simulation Modeling

Chapter 9: Forecasting

Chapter 10: Sourcing Decisions and the Purchasing Process

Chapter 11: Logistics

Chapter 12: Sales and Operations Planning

Chapter 13: Managing Inventory throughout the Supply Chain

Chapter 14: Managing Production Across the Supply Chain

Chapter 15: JIT/Lean Production

Chapter 15 Supplement: Supply Chain Information Systems

Chapter 16: Managing Information Technologies Across the Supply Chain

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书籍介绍

For the core course in Operations Management with coverage of supply chain management. Introduction to Operations and Supply Chain Management, 2/e is the first text to provide an integrated and comprehensive treatment of both operations and supply chain management.

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