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We have known for years that the difference between those who become successful in life and those who struggle is their degree of emotional intelligence (EI), or people skills. Now, The "Other Kind of Smart" shows readers how they can increase their emotional intelligence and overcome the barriers that are preventing them from realizing their true potential. Emotional intelligence coach Harvey Deutschendorf has shown thousands of people how to relate emotional intelligence to everyday situations. Here, he uses the proven techniques of storytelling, combined with quotes and exercises, to show readers how to apply the principles of EI on the job. Filled with real-life scenarios and solutions, this book offers tools that will bring results in as little as five minutes a day and shows how to develop stress tolerance, cultivate empathy, increase flexibility with co-workers, boost assertiveness, and resolve problems successfully. Complete with an EI quiz that will help readers measure their own level of emotional intelligence, this invaluable guide will enable everyone to improve their relationships and increase their effectiveness at work in a practical, accessible way.

Acknowledgments

Introduction

PART I—Emoti0nal Intelligence

Chapter 1: What Is EI?

Chapter 2: The Business Connection

Chapter 3: Inspiring Workplaces

Chapter 4: Success Throughout Your Life

PART II--The Inner World

Chapter 5: Emotional Self-Awareness

Chapter 6: Assertiveness

Chapter 7: Self-Regard

Chapter 8: Self-Actualization

Chapter 9: Independence

PART III--The Outer World

Chapter 10: Empathy

Chapter 11: Healthy Relationships

Chapter 12: Social Responsibility

PART IV--Adaptability

Chapter 13: Problem Solving

Chapter 14: Reality Testing

Chapter 15: Flexibility

PART V--Stress Management

Chapter 16: Stress Tolerance

Chapter 17: Impulse Control

PART VI—General Mood

Chapter 18: Happiness

Chapter 19: Optimism

PART VII—EI in Your Life

Chapter 20: Assessing Your El--Getting Real　About Your Life

Chapter 21: Increasing Your EI--Where Do I Begin?

Appendix I: Questions and Answers

Appendix II: Mini EI Quiz

Appendix III: Recommended Reading

Appendix IV: Websites

Appendix V: Organizations for Boosting EI

Index

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