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《剑桥商务英语沟通技能：跨文化商务沟通》这本书内容覆盖了写作、口头交流，以及学习者为与同事相处和商业伙伴合作需要做哪些准备。本书以不同文化为背景，详述了不同文化下的沟通技能。书后附有练习答案和录音脚本，且随书附有配套音频和视频。

Preparing to communicate across cultures

1 Developing intercultu ral skills

A Desc ribing corporate cultu res

B Developing flexible thinking to deal with diffe rent inte rcultural situations

2 Managing fi rst meetings

A Strategies for managing fi rst meetings

B Building relationships

3 Communicating effectively

A Communicating clearly-good and bad news

B Managing conversation styles

4 Managing international meetings

A Decision making

B Dealing with diffe rent and difficult styles of communication

5 Becoming a better listener

A Clarifying meaning

B Listening effectively

6 Presenting across cultu res

A Customising your message for diffe rent audiences

B Managing questions effectively

7 Writing emails

A Communicating clearly in emails

B Communicating sensitive messages effectively

8 Negotiating ac ross cultures

A Setting clear objectives for a negotiation

B Influencing strategies for negotiations

9 Managing conflict

A Understanding and avoiding conflict

B Dealing with conflict

10 Working in an international team

A Introducing yourself to your team

B Giving and responding to team feedback

11 Managing diversity and c reativity

A Getting{he besl out of an international team

B Problem—solving techniques

12 Profiling you r intercultu ral competence

Self-profiling of inte rcultural competence and development of a pe rsona

action nlan

Huaio scrlpts

Key and commentary

Communication tasks

Further reading

Acknowledaements

鲍勃？迪格南是York Associates的董事，也是几家畅销商业英语出版物的作者。他专门研究跨文化技能课程并参加相关 团队研讨会，在德国、瑞士、冰岛和瑞典等 为客户提供服务。

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书籍介绍

《剑桥商务英语沟通技能：跨文化商务沟通》这本书内容覆盖了写作、口头交流，以及学习者为与同事相处和商业伙伴合作需要做哪些准备。本书以不同文化为背景，详述了不同文化下的沟通技能。书后附有练习答案和录音脚本，且随书附有配套音频和视频。