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内容简介:
Most leaders feel the inevitable interruptions in their
jam-packed days are troublesome. But in TouchPoints,
Conant and Norgaard argue that these—and every point of contact
with other people—are overlooked opportunities for leaders to
increase their impact and promote their organization's strategy and
values. Through previously untold stories from Conant's tenure as
CEO of Campbell Soup Company and Norgaard's vast consulting
experience, the authors show that a leader's impact and legacy are
built through hundreds, even thousands, of interactive moments in
time. The good news is that anyone can develop "TouchPoint" mastery
by focusing on three essential components: head, heart, and
hands.
书籍目录:
Editor's Note.
Foreword.
Preface.
1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION.
2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS.
3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY.
4 USE YOUR HEART: THE COMMITMENT TO REFLECTION.
5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE.
6 MASTERING THE TOUCH: HOW CAN I HELP?
CODA.
Recommended Reading.
Acknowledgments.
About the Authors.
Index.
作者介绍:
Douglas Conant is president and CEO of Campbell Soup Company.
Under his leadership, Campbell reversed a precipitous decline in
market value and employee engagement, improving its financial
profile, enhancing its diversity and inclusion practices and
raising its corporate social responsibility profile. Previously
Conant held management positions at Kraft and General Mills, and
was president of the Nabisco Foods Company.
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书籍介绍
A fresh, effective, and enduring way to lead—starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints , Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands. TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.
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