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The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.

本书用指导真实世界的方法解开了6σ管理法之谜。对于任何想实施6σ管理法的公司来说，买一本《6σ管理法：追求卓越的阶梯》*划算。本书介绍了公司6σ管理法的实施、领导、培训过程中将遇到的各种难题以及对策。它关注的焦点是6σ管理体系的重要步骤和质量改进活动。 无论你是6σ管理法的门外汉，还是以对其有深刻认识的行家，本书都使你获益匪浅。6σ管理法将帮助你把公司推向*。

Preface

A Guide to the Six Sigma Way

Acknowledgments

PART 1

An Executive Overview of Six Sigma

Chapter 1:A Powerful Strategy for Sustaied Success

Chapter 2:Key Concepts of the Six Sigma Sytem

Chapter 3:Why Is Six Sigma Succeding Whre

Total Quality " Failed"

Chapter 4:Applying Six Sigma to Service and Manuactuing

Chapter 5:The Six Sigma Roadmap

PART II

Gearing up and Adating Six Sigma to Your Organization

Chapter 6:Is Six Sigma Right for Us Now?

Chapter 7: How and Where Shoule We Start Our Efforts?

Chapter 8:The Politics of Six Sigma:Preparing Leadrs to Launch and Gu9de the Effort

Chapter 9:Prepating Black Belts and Other Key Roles

Chapter 10:Training the Organization For Six Sigma

Chapter 11:The Key to Successful Improvement

Selcting the Right Six Sigma Projects

PART III

Implenenting Six Sigma:

The Roadmap and Tools

Chapter 12:Identifying Core Processes and Key Customers

Chapter 13:Defining Customer Requirements

Chapter 14:Measuting Current Prquirmance

Chapter 15:Six Sigma Profess Improvement

Chapter 16: Six Sigma Process Design/Redesign

Chapter 17: Expanding Integrating the Six Sigma

Chapter 18: Advanced Six Sigma Tooks:An Overview

Conclusion:Twelve Kdys to Success

Appendix

Glossary

References

Endnotes

Index

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Six Sigma is a system for improving the quality of organizational processes. It was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE. GE CEO Jack Welch, has been preaching about and implementing the Six Sigma philosophy throughout GE, and credits the program with millions of dollars in annual cost savings and product quality improvements.