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　　An enraged man abducts his estranged wife and child, holes up

in a secluded mountain cabin, threatening to kill them both. A

right wing survivalist amasses a cache of weapons and resists calls

to surrender. A drug trafficker barricades himself and his family

in a railroad car, and begins shooting. A cult leader in Waco,

Texas faces the FBI in an armed stand-off that leaves many dead in

a fiery blaze. A sniper, claiming to be God, terrorizes the DC

metropolitan area. For most of us, these are events we hear about

on the news. For Gary Noesner, head of the FBI’s groundbreaking

Crisis Negotiation Unit, it was just another day on the job.

In Stalling for Time, Noesner takes readers on a heart-pounding

tour through many of the most famous hostage crises of the past

thirty years. Specially trained in non-violent confrontation and

communication techniques, Noesner’s unit successfully defused many

potentially volatile standoffs, but perhaps their most hard-won

victory was earning the recognition and respect of their law

enforcement peers.

Noesner pursued his dream of joining the FBI all the way to

Quantico, where he not only became a Special Agent, but also—in the

course of a distinguished thirty-year career—the FBI’s Chief

Negotiator. Gaining respect for the fledgling art of crisis

negotiation in the hard-boiled culture of The Bureau, where the

shadow of J. Edgar Hoover still loomed large, was an uphill battle,

educating FBI and law enforcement leaders on the job at an

incident, and advocating the use of psychology rather than

force whenever possible. Noesner’s many bloodless victories rarely

garnered as much media attention as the notorious incident

management blunders like the Branch Davidian disaster in Waco and

the Ruby Ridge tragedy.

Noesner offers a candid as well as fascinating look back at his

years as a rebel in the ranks and a pioneer on the front lines.

Whether vividly recounting showdowns with the radical Republic of

Texas militia, the terrorist hijackers of the cruise ship Achille

Lauro, and self-styled messiah David Koresh, or clashes with

colleagues and superiors that expose the internal politics and

power-plays of America’s premier law enforcement agency, Stalling

for Time crackles with breathtaking suspense and insight in equal

measure. Case by case, minute by minute, it’s a behind the scenes

view of a visionary crime-fighter in action.

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　　GARY NOESNER retired from the FBI in 2003 following a

thirty-year career as an investigator, instructor, and negotiator.

An FBI hostage negotiator for twenty-three years of his career, he

spent ten years as the bureau's Chief Negotiator. Following his

retirement from the FBI he became a Senior Vice President with

Control Risks, an international consultancy. Noesner has appeared

on numerous television documentaries produced by A&E, the

History Channel, Discovery, TLC, and National Geographic. He is the

founder of the National Council of Negotiation Associations, which

represents about eighteen organizations and thousands of law

enforcement negotiators nationwide.   He continues to do

consulting work for Control Risks part-time.

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Some law officers hear only the threatened action,"I'll kill this lady,"while failing to hear the conditions under which that action will be taken:"if you try to come in here."That is one reason why the most critical skills of a negotiator are self-control and the ability to help those around you keep their cool.

Few case studies so succinctly illustrate the value of the negotiation process:Contain.Open communications to deescalate tension.Stall for time.Lower expectations.Make him bargain for everything.

The core of the new curriculum consisted of specific active listening skills first developed by the counseling profession.In brief,this entails creating positive relationships with people by demonstrating an understanding of what they're going through and how they feel about it.By applying this approach,the negotiator can demonstrate empathy and show a sincere desire to better understand what the individuals is experiencing.We know that people want to be shown respect,and they want to be understood.Listening is the cheapest,yet most effective concession we can make.The positive relationship achieved through this interaction then sets the stage for the negotiator to exert a positive influence over others' behavior,steering them away from violence.

After the movie Silence of the Lambs came out,local authorities often asked for a profiler when what they really needed was a negotiator.

If I've gained any wisdom in my FBI career,it has come from recognizing the degree to which everyday life can mirror the dynamics of the destructive standoffs I faced in my FBI job.Each of us is called upon to negotiate stressful situations in business,social encounters,and family life time and again.From what I've observed,the happiest and most successful people tend to be those who are able to remain calm at these difficult times and put aside emotions such as pride or anger that stop them from finding common ground.We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems,needs,and issues of others.Only then can we hope to influence their behavior in a positive way.

You might even say that all of life is a negotiation.

书籍介绍

An enraged man abducts his estranged wife and child, holes up in a secluded mountain cabin, threatening to kill them both. A right wing survivalist amasses a cache of weapons and resists calls to surrender. A drug trafficker barricades himself and his family in a railroad car, and begins shooting. A cult leader in Waco, Texas faces the FBI in an armed stand-off that leaves many dead in a fiery blaze. A sniper, claiming to be God, terrorizes the DC metropolitan area. For most of us, these are events we hear about on the news. For Gary Noesner, head of the FBI’s groundbreaking Crisis Negotiation Unit, it was just another day on the job.

In Stalling for Time , Noesner takes readers on a heart-pounding tour through many of the most famous hostage crises of the past thirty years. Specially trained in non-violent confrontation and communication techniques, Noesner’s unit successfully defused many potentially volatile standoffs, but perhaps their most hard-won victory was earning the recognition and respect of their law enforcement peers.

Noesner pursued his dream of joining the FBI all the way to Quantico, where he not only became a Special Agent, but also—in the course of a distinguished thirty-year career—the FBI’s Chief Negotiator. Gaining respect for the fledgling art of crisis negotiation in the hard-boiled culture of The Bureau, where the shadow of J. Edgar Hoover still loomed large, was an uphill battle, educating FBI and law enforcement leaders on the job at an incident, and advocating the use of psychology rather than force whenever possible. Noesner’s many bloodless victories rarely garnered as much media attention as the notorious incident management blunders like the Branch Davidian disaster in Waco and the Ruby Ridge tragedy.

Noesner offers a candid as well as fascinating look back at his years as a rebel in the ranks and a pioneer on the front lines. Whether vividly recounting showdowns with the radical Republic of Texas militia, the terrorist hijackers of the cruise ship Achille Lauro, and self-styled messiah David Koresh, or clashes with colleagues and superiors that expose the internal politics and power-plays of America’s premier law enforcement agency, Stalling for Time crackles with breathtaking suspense and insight in equal measure. Case by case, minute by minute, it’s a behind the scenes view of a visionary crime-fighter in action.