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　　The challenge faced by family businesses and their stakeholders, is to recognise the issues that they face, understand how to develop strategies to address them and more importantly, to create narratives, or family stories that explain the emotional dimension of the issues to the family. The most intractable family business issues are not the business problems the organisation faces, but the emotional issues that compound them. Applying psychodynamic concepts will help to explain behaviour and will enable the family to prepare for life cycle transitions and other issues that may arise.

Here is a new understanding and a broader perspective on the human dynamics of family firms with two complementary frameworks, psychodynamic and family systematic, to help make sense of family-run organisations. Although this book includes a conceptual section, it is first and foremost a practical book about the real world issues faced by business families.

The book begins by demonstrating that many years of achievement through generations can be destroyed by the next, if the family fails to address the psychological issues they face. By exploring cases from famous and less well known family businesses across the world, the authors discuss entrepreneurs, the entrepreneurial family and the lifecycles of the individual and the organisation. They go on to show how companies going through change and transition can avoid the pitfalls that endanger both family and company. The authors then apply tools that will help family businesses in transition and offer their analyses and conclusions.

Readers should draw their own conclusions from careful examination of the cases, identifying the problems or dilemmas faced and the options for improved business performance and family relationships. They should ask what they might have done in the given situation and what new insight into individual or family behaviour each case offers. The goal is to avoid a bitter ending.

Preface

Acknowledgements

PART I: QUESTIONS AND OBSERVATIONS

Introduction

　Endnote

　1 A Psychological Perspective on Business Families

　　Psychodynamic and family systemic perspectives

　　Key ideas from the psychodynamic approach

　　The role of transference and countertransference

　　The family systemic perspective

　　A therapeutic alliance

　　A summing-up

　　Endnotes

　2 The Challenges of Love and Work

　　Conflicting goals in the family business

　　The tree-circles model

　　How conflict can develop

　　Endnotes

　3 Family Business Practices: Assessing Strengths and Weaknesses

　　The interface of business and family practices

　　Assessing the health of a family business

　　Endnotes

PART II: REFLECTION AND LEARNING

　4 The Life Cycle as an Organizing Construct

　　The multiple life cycles of the family business

　　Key models of human psychological development

　　The family life cycle

　　Carter and McGoldrick’s family-based life cycle model

　　Applying the life cycle in family businesses

　　Endnotes

　5 Narcissism, Envy, and Myths in Family Firms

　　Personality types

　　Managerial implications of dysfunctional narcissism

　　The importance of individuation

　　The family firm as transitional object

　　The power of envy

　　Games families play: the role of family myths

　　The impact of family myths on the family business

　　Summary

　　Endnotes

　6 The Entrepreneur: Alone at the Top

　　Common personality characteristics of founder-entrepreneurs

　　Larry Ellison and Oracle

　　Deciphering the inner theater of the entrepreneur

　　Common defensive structures in founder-entrepreneurs

　　Maintaining the balance

　　Endnotes

　7 Leadership Transition: Replacing a Parent as CEO

　　Options for tackling the succession problem

　　The inheritance

　　Psychological pressures on new leaders

　　Staying on course

　　Endnotes

　8 A Systemic View of the Business Family

　　A two-way relationship

　　The evolution of systems theory

　　The development of family-systems theory

　　The family-systems proposition

　　Family scripts and rules

　　Family scripts in the family business

　　A practical example of family systems thinking

　　Endnotes

　9 Diagnosing Family Entanglements

　　The family genogram

　　The Circumplex Model of marriage and family systems

　　Differentiation of self from family of origin

　　Two family stories

　　Endnotes

PART III: INTEGRATION AND ACTION

　10 Addressing Transitions and Change

　　Lewin’s ideas on change

　　The Kets de Vries model of individual change

　　Major themes in the individual journey toward change

　　The process of change within organizations

　　The change process in families

　　Family focus or organization focus?

　　Endnotes

　11 The Vicissitudes of Family Business

　　The Steinbergs: A study in self-destruction

　　The immigrant dream

　　His mother’s son

　　The entrepreneur’s vision

　　Sam as a family business leader

　　The entrepreneur’s dilemma: Passing the baton

　　The next generation

　　Irving Ludmer: Play it again, Sam

　　A family systems perspective on the Steinbergs

　　The effects of Sam Steinberg’s inner world on the family business

　　The inner theater of Sam’s daughters

　　What if?

　　Endnotes

　12 Putting Family Business Intervention into Practice

　　he Family Action Research Process

　　The succession conundrum

　　The role of the outside adviser

　　Advice to families seeking help

　　The benefits pf a psychodynamic systems perspective

　　Final words

　　Endnotes

Appendix 1: Developing a Business Family Genogram

　Creating the genogram

　Therapeutic applications of the genogram

　Using the genogram to identify family scripts and themes

　How genograms improve communication

　Endnotes

Appendix 2: The Clinical Rating Scales and the Circumplex Model

　How the CRS work

　Endnotes

Index

　　MANFRED F.R. KETS DE VRIES brings a unique perspective to the much-studied subjects of leadership and the dynamics of individual and organizational change. He is a clinical professor of leadership development and holds the Raoul de Vitry d’Avaucourt

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The challenge faced by family businesses and their stakeholders, is to recognise the issues that they face, understand how to develop strategies to address them and more importantly, to create narratives, or family stories that explain the emotional dimension of the issues to the family. The most intractable family business issues are not the business problems the organisation faces, but the emotional issues that compound them. Applying psychodynamic concepts will help to explain behaviour and will enable the family to prepare for life cycle transitions and other issues that may arise. Here is a new understanding and a broader perspective on the human dynamics of family firms with two complementary frameworks, psychodynamic and family systematic, to help make sense of family-run organisations. Although this book includes a conceptual section, it is first and foremost a practical book about the real world issues faced by business families. The book begins by demonstrating that many years of achievement through generations can be destroyed by the next, if the family fails to address the psychological issues they face. By exploring cases from famous and less well known family businesses across the world, the authors discuss entrepreneurs, the entrepreneurial family and the lifecycles of the individual and the organisation. They go on to show how companies going through change and transition can avoid the pitfalls that endanger both family and company. The authors then apply tools that will help family businesses in transition and offer their analyses and conclusions. Readers should draw their own conclusions from careful examination of the cases, identifying the problems or dilemmas faced and the options for improved business performance and family relationships. They should ask what they might have done in the given situation and what new insight into individual or family behaviour each case offers. The goal is to avoid a bitter ending.