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Preface To The Second Edition Acknowledgments Part I

Introduction To Supply Chain Management

CHAPTER 1 If Supply Chain is the Answer, Then What's the Question?

Flashpoints

You Knew This Job Was Dangerous When You Took It

The Big Picture

The Supply Chain's Back Story

Roadblocks On The Supply Chain Path

Separating The Good From The Best

CHAPTER 2 Anatomy of a Supply Chain

Flashpoints

Aerospace: Changing The Game, For Better Or Worse

Automotive: Building Customer Loyalty For The Long Term

Chemicals: Finding The Right Supply Chain Formula

Consumer Packaged Goods: The Moment Of Truth

Food And Beverage: Cutting Out The Middleman

High-Tech/Electronics: Zero Latency

Pharmaceuticals: Fighting Counterfeiters With RFID

Retail: Customer Centricity

CHAPTER 3 Supply Chain Metrics: Measuring Up to High

Standards

Flashpoints

How To Prevent A Supply Chain Heart Attack

What Makes A Supply Chain Leader? Measure Satisfaction

Everybody's Talking About Benchmarking

Do The Right Things

Supply Chain Checkup

Time For A Turnaround

Learn The SCOR

SCM For Dummies

Follow The Roadmap

Make It All Meaningful

Part II Traditional Core Processes Of Supply Chain Management

CHAPTER 4 Planning and Forecasting: Headed for the Future

Flashpoints

A Bias Against Good Plans

From Soup To S&OP

No Time Like The Real Time

The Truth Plays Out

End-To-End Integration

The First Shall Be First

Analyze This

A Happy Ending

CHAPTER 5 Procurement: Go Right to the Source

Flashpoints

Giving Procurement Its Due

Managing The Changes

Keep Your Friends Close And Your Suppliers Closer

Looking Backward To See Forward

Working For Every Penny

Ensuring A Healthy Supply Chain

The War On Complexity

It Seemed Like A Good Idea At The Time

An Online Car Wreck

A Rating Service For Buyers And Sellers

CHAPTER 6 Manufacturing: Supply Chain on the Make

Flashpoints

A Direct Line To Supply Chain Success

Better Decisions For The Customer

Tying It All Together

Digital Supply Chains

Collaborating On Product Designs

Nearly Perfect

The Future Of Manufacturing

CHAPTER 7 Transportation: Logistics a la Mode

Flashpoints

Riding The Roads

Regulations And Deregulation

Fuel For Thought

A Capacity For Change

Know Thyself, And Thy Carrier, Too

How To Achieve Sustainable Savings

Collaboration Is A Two-Way Street

A Carrier By Any Other Name

Automate To Consolidate

Get It There On Time

CHAPTER 8 Distribution and Warehousing: Going with the Flow

Flashpoints

Virtual Inventory

Cross-Docking, Compliance, And Collaboration

Handle With Care

Where The Rubber Meets The Load

Can You Hear Me Now? Wireless In The Warehouse

Turn, Turn, Turn

Half-Full Or Half-Empty? How To Better Manage Your Warehouse

CHAPTER 9 Site Selection: Location, Location, Location

Flashpoints

Striking The Proper Balance

A Site For Sore Eyes

Finding The Right Place

A Look At Gillette's Distribution Network

Cost Versus Service

Match Your Network To Your Business Strategy

How Much Is Too Much? Weighing The Intangibles

Quality Over Quantity

A Quick Guide To Site Selection

CHAPTER 10 Globalization: It's a Not-So-Small World

Flashpoints

Playing By Somebody Else's Rules

Develop A Global Vision

Friendly Nations

"Low Cost" Sometimes Means "Poor Service"

Living In A Somewhat Flat World

Keeping An Eye On China

Take A Look For Yourself

Finding The Next Global Hot Spot

The Need For Supply Chain Visibility

Closer To Home

CHAPTER 11 Customer Service: Keeping the Customer Satisfied

Flashpoints

The Perfect Order

The High Cost Of Imperfection

One Good Return Deserves Another

Supply Chain In Reverse

Managing The Relationship

Money In The Bank

Supply Chain At Your Service

A Culture Of Customer Satisfaction

Part III Supply Chain Strategies

CHAPTER 12 3PLs: When You'd Rather Not Do It Yourself

Flashpoints

A Shift To The Supply Chain Side

Letting Somebody Else Do It

Supply Chain Essentials And Nonessentials

Finding Your Core Competency

Square Pegs And Round Holes

Think Strategically

The Financial Impact Of Outsourcing

Staying In Touch

Going Beyond The 3PL Model

Outpacing The Competition

CHAPTER 13 Collaboration: Extending the Enterprise

Flashpoints

Mutually Beneficial Relationships

Winning Small Victories

Respecting Your Partners

A Better Way To Sell Mouthwash

A Nine-Step Program For CPFR

Great Expectations, So-So Results

More Reliability And Better Service

Challenges In Supplier Management

How To Get The Most Out of a Relationship

CHAPTER 14 Security: Seeking Shelter from Supply Chain Storms

Flashpoints

"It'll Never Happen Here"

Customs-Trade Partnership Against Terrorism

Getting Countries To Talk To Each Other

Sometimes Low-Tech Is As Good As High-Tech

Taking Responsibility For Your Supply Chain

Securing The Supply Chain

10+2

Taking Steps Toward Effective Compliance

Supply Chains at Risk

An Investment Worth Making

CHAPTER 15 RFID: A Game of Tags

Flashpoints

The ABCs Of RFID Proactive Replenishment

In Search of Payback

Tagging till the Cows Come Home

Taking RFID Seriously

Work the Bugs Out

A Matter of Privacy

No Need to be Passive

CHAPTER 16 Green Supply Chains: It's Not Easy Going Green

Flashpoints

The Elephant In The Room

Justifying The Cost

Look For The Green Label

The Carbon Footprint of a Banana

Sustainability Throughout the Supply Chain

Good to Green

How Big Blue Went Green

Eco-Friendly Strategies

Low-Hanging Fruit

CHAPTER 17 Continuous Improvement: Lean on Me

Flashpoints

From Push to Pull

The Toyota Way

Don't Settle for Occasional Improvement

Lean Principles

Lean, Mean Flying Machine

The Value of Teamwork

Leaning In the Right Direction

CHAPTER 18 The Supply Chain Profession: What Keeps You Up at Night?

Flashpoints

Talent Search

Hiring Problem Solvers

Training the Next Generation

Optimizing the Workforce

What Keeps You Up at Night? Gray Matters

The Secret to Supply Chain Success

Notes

About The Author

Index.

　　DAVID BLANCHARD is an award-winning journalist and the

Editorial Director and Associate Publisher of Penton Media's Supply

Chain Group. He has served as editor-in-chief of several Penton

magazines, including IndustryWeek, the leading publication for

manufacturing professionals, Logistics Today, and Supply Chain

Technology News . He has also launched and edited numerous print

and online publications covering the supply chain, transportation,

manufacturing, and computer industries. He is a frequent speaker at

major supply chain industry events. He lives in a suburb of

Cleveland, Ohio.

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　　'...provides best practice benchmarks and shows how to manage

supply chains in a global marketplace...' (Government

Opportunities, April 2010).