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A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:

Delight your customers with speed and quality

Improve your processes

Work together for maximum gain

Base decisions on data and facts

You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

A Note to Our Readers

Introduction:What's In This For you

Part 1:Foundations of Lean Six Sigma

1.The Four Keys to Lean Six Sigma

2.Key #1:Delight Your Customers whit Speed and Quality

3.Key #2:Improve Your Processes

4.Key #3:Work Together for Maximun Gain

5.Key #4:base Decisions on Data and Facts

6.Beyond the Basics:The Five Laws of Lean Six Sigma

Part 2:Implenenting Lean Six Sigma

7.When Companies Start Using Leans Six Sigma

8.Making Improvements That Last:An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit

9.The Experience of Making Improvements:What It's Like to Work on Lean Six Sigma Projects

10.Six Things Managers Must Do:How to Support Lean Dix Sigma

Mike George is the founder and CEO of george Gruop,the largest lean Six Sigma consulting practice in the United States.He is the author of Lean Six Sigma and Lean Six Sigma for Service.

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Text combines two important improvement trends of our time: Six Sigma, and using Lean principles. Shows how this quality improvement method can provide tools to identify and eliminate waste and quality problems in the workplace. Softcover.

书籍介绍

This title offers a quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, "What is Lean Six Sigma?" reveals the four keys of Lean Six Sigma and how they apply to your own job: delight your customers with speed and quality; improve your processes; work together for maximum gain; and, base decisions on data and facts. You'll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.