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The Essential Guide to the Most Crucial Challenge Facing Twenty-First Century Human Resources Management "This book offers a practical, realistic approach to keeping the best employees. It draws on good theory and offers excellent advice." —Dave Ulrich, Professor of Business, University of Michigan, and coauthor of Organizational Capability "Business owners who agonize over attracting and retaining employees will find a wealth of information. Suzanne understands how to apply today’s best ideas in human resources management to businesses large and small." —E. Jill Pollock, President, Pollock Consulting Group, Inc., and Chair, Small Business Association of Michigan "A two-year Gallup study found that companies with a positive workforce reported higher profits, productivity, and lower turnover. Every organization would like these results. Suzanne shares her human resources experience and provides hands-on tools for retaining those people who are key to an organization’s success. It is an easy-to-read, practical guide for working with today’s and tomorrow’s employees." —Hunter A. Pickens, President, The Pickens Group, Ltd.

PART Ⅰ WHY WE ARE WHERE WE ARE

1 Introduction

2 Who Tore Up the Old Contract?

3 The New Contract

4 As We Go Forward

PART Ⅱ FOUNDATIONS OF RETENTION

5 Retention Starts with... Job Descriptions, Recruitment, Selection, Orientation

6 Retention Starts with Job Descriptions

7 Retention Starts with Recruitment、

8 Retention Starts with Selection

9 Retention Starts with Orientation

PART Ⅲ MANAGING RETENTION

10 Managing Retention

11 Let's Talk about Money

12 Development and Career Opportunity

13 Work Environment

14 Performance Management

15 Work, Family, and Flextime

16 Counteroffers: When We Are About to Lose Someone We Want to Retain

PART Ⅳ PUTTING IT TOGETHER

17 Becoming an Employer of Choice

PART Ⅴ SURVEY RESEARCH

18 Survey of Factors Influencing Employees to Stay With or Leave Their Employers

PART Ⅵ OTHER RESOURCES

19 Ten Rules for Effectively Not Retaining the Employees You Want to Keep

20 Employee Satisfaction Survey: Taking the Measure of the Organization

21 Employee Handbook

22 Exit Interview

Resources

Index

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书籍介绍

The Essential Guide to the Most Crucial Challenge Facing Twenty-First Century Human Resources Management "This book offers a practical, realistic approach to keeping the best employees. It draws on good theory and offers excellent advice." --Dave Ulrich, Professor of Business, University of Michigan, and coauthor of Organizational Capability "Business owners who agonize over attracting and retaining employees will find a wealth of information. Suzanne understands how to apply today's best ideas in human resources management to businesses large and small." --E. Jill Pollock, President, Pollock Consulting Group, Inc., and Chair, Small Business Association of Michigan "A two-year Gallup study found that companies with a positive workforce reported higher profits, productivity, and lower turnover. Every organization would like these results. Suzanne shares her human resources experience and provides hands-on tools for retaining those people who are key to an organization's success. It is an easy-to-read, practical guide for working with today's and tomorrow's employees." --Hunter A. Pickens, President, The Pickens Group, Ltd.