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“Long-term commitment to new learning and new philosophy is required of any management that seeks transformation。The timid and the fainthearted，and the people that expect quick results，are doomed to disappointment。”

According to W。Edwards Deming，American companies require nothing less than a transformation of management style and of governmental relations with industry。 In Out of the Crisis，originally published in 1982， Deming offers a theory of management based on his famous 14 Points for Management。 Management's failure to plan for the future，he claims，brings about loss of market，which brings about loss of jobs。Management must be judged not only by the quarterly dividend， but by innovative plans to stay in business，protect investment，ensure future dividends，and provide more jobs through improved product and service。In simple， direct language，he explains the principles of management transformation and how to apply them。

　 Presents the assertion that America needs a new style of management and of governmental relations with industry。A reprint of the 1986 version，based on W。 Edwards Deming’s 14 Points For Management。Offers a theory about why current management has gone wrong and what to replace it with。Softcover。DLC：Industrial management。

About the Author

Preface

Acknowledgments

1 Chain Reaction：Quality，Productivity，Lower Costs，Capture the Market

2 Principles for Transformation of Western Management

3 Diseases and Obstacles

4 When? How Long？

5 Questions to Help Managers

6 Quality and the Consumer

7 Quality and Productivity in Service Organizations

8 Some New Principles of Training and Leadership

9 Operational Definitions，Conformance，Performance

10 Standards and Regulations

11 Common Causes and Special Causes of Improvement，Stable System 309

12 More Examples of Improvement Downstream

13 Some Disappointments in Great Ideas

14 Two Reports to Management

15 Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product

16 Organization for Improvement of Quality and Productivity

17 Some Illustrations for Improvement of Living

18 Appendix：Transformation in Japan

Index

W. Edwards Deming (1900-1993) was international consultant in management and quality. In 1987, he was awarded the National Medal of Technology and Innovation by President Ronald Reagan.

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书籍介绍

"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.previously published by MIT-CAES