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Twenty-five years ago, Herb Kelleher reinvented air travel

when he founded Southwest Airlines, where the planes are painted

like killer whales, a typical company maxim is "Hire people with a

sense of humor," and in-flight meals are never served--just sixty

million bags of peanuts a year. By sidestepping "reengineering,"

"total quality management," and other management philosophies and

employing its own brand of business success, Kelleher's airline has

turned a profit for twenty-four consecutive years and seen its

stock soar 300 percent since 1990.

Today, Southwest is the safest airline in the world and ranks

number one in the industry for service, on-time performance, and

lowest employee turnover rate; and Fortune magazine has twice

ranked Southwest one of the ten best companies to work for in

America. How do they do it?

With unlimited access to the people and inside documents of

Southwest Airlines, authors Kevin and Jackie Freiberg share the

secrets behind the greatest success story in commercial aviation.

Read it and discover how to transfer the Southwest inspiration to

your own business and personal life.

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Kevin and Jackie Freiberg are principals of the San Diego

Consulting Group, Inc., a professional speaking and management

consulting firm whose clients include Merrill Lynch, the United

States Marine Corp, Arthur Andersen, GTE, and Southwest

Airlines.

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编辑推荐

The remarkable story of the country's most successful airline

and Herb Kelleher, the CEO who built it with integrity, guts, and

nuts.

"If you're interested in making your employees and customers raving

fans of your business, Nuts! is a must read."

--Ken Blanchard, Coauthor of The One Minute Manager

"Full of original insights, upbeat stories, and concrete

suggestions, Nuts! shows how the power of principle-centered

leadership inspires people to achieve incredible results."

--Stephen Covey, author of The Seven Habits of Highly Effective

People

"The story of Southwest Airlines is as much fun to read as it is

reader friendly and useful. I promise you, it's a blueprint for all

organizations that want to succeed--not just airlines."

--Warren Bennis, author of On Becoming a Leader

Rated the #1 Company to Work for in America by Fortune

magazine

书籍介绍

Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestepping "reengineering," "total quality management," and other management philosophies and employing its own brand of business success, Kelleher's airline has turned a profit for twenty-four consecutive years and seen its stock soar 300 percent since 1990.

Today, Southwest is the safest airline in the world and ranks number one in the industry for service, on-time performance, and lowest employee turnover rate; and Fortune magazine has twice ranked Southwest one of the ten best companies to work for in America. How do they do it?

With unlimited access to the people and inside documents of Southwest Airlines, authors Kevin and Jackie Freiberg share the secrets behind the greatest success story in commercial aviation. Read it and discover how to transfer the Southwest inspiration to your own business and personal life.