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Flawless Consulting is considered the "consultant's bible" and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the minds of "next generation" consultants. The book includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions.

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P102主动需求：能接触到关键人员，关键人员本身就是那些你试图解决问题的一部分；客户做出承诺，保证不向你询问对参与项目的员工表达个人看法。

P112步骤1：个人层面的熟识；步骤2：相互沟通以了解问题；步骤3：客户的需要与支持；步骤4：咨询顾问所需要的支持；步骤5：达成共识；步骤6：要求就控制与承诺进行反馈；步骤7：提供支持。步骤8：:重申行为。

书籍介绍

Flawless Consulting is considered the "consultant's bible" and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the minds of "next generation" consultants. The book includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions.