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Transform data into action for competitive advantage

"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"

--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom

"BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."

--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany

"This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"

--Claudia Imhoff, President Intelligent Solutions, Inc., USA

"Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."

--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa

"BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."

--Marianne Kolding, Director, European ServicesIDC, United Kingdom

作者简介：

Gloria J. Miller, Vice President, Professional Services Division, SAS International, heads the international Professional Services Division at SAS, is the Executive Manager for the development of SAS Industry Intelligence Solutions, and is on the board of directors of SAS Global Services. Throughout her career of more than eighteen years in the information technology industry, Miller has received accolades for her skills in the management and delivery of IT systems and programs and in software development and support. She holds a master's degree in business administration from Bowie State University in Bowie, Maryland, and a bachelor of science degree from Augusta State University in Augusta, Georgia.

Foreword

Preface

Acknowledgments

Chapter 1: Introduction

　Overview

　Business Intelligence as a Competitive Differentiator

　Business Intelligence Competency Center

　Summary

Chapter 2: Business Intelligence in the Organization

　Overview

　General Findings of the Survey

　Business Intelligence Competency Centers

　Summary

Chapter 3: Primary Functions of the Business Intelligence Competency Center

　Overview

　Functional Areas Inside the BICC

　Detailed Checklist for the Functional Areas in the BICC

　Related Functional Areas

　Summary

Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model

　Overview

　Four Critical Dimensions of the Information Evolution Model

　Five Levels of Maturity in the Information Evolution Model

　Defining the BI Strategy

　Summary

Chapter 5: Human Capital

　Overview

　Staffing the Business Intelligence Competency Center

　Summary

Chapter 6: Knowledge Processes

　Overview

　Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas

　Summary

Chapter 7: Culture

　Overview

　Organizational Setup and Funding

　Performance Metrics

　Knowledge Management

　Change Management

　Summary

Chapter 8: Infrastructure

　Overview

　Considerations from a BICC Perspective

　Business Intelligence Infrastructure Selection Criteria

　Road Map to Implementing a BI Infrastructure

　Summary

Chapter 9: Setting Up and Ensuring Ongoing Support

　Overview

　Setup Process in Detail

　Working with Software Vendors

　Summary

Chapter 10: Cases from the Field

　Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy

　Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center

　Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center

　Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank

　Summary

Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center

　Have a Vision for Business Intelligence

　Create a Joint Venture Between Business and Information Technology

　It’s a Process, Not a Project

　Maintain Clear Vision, Concrete Objectives

　Integrate and Consolidate

　Practice Effective Change Management

　Carry Out Staff Induction, Training, Development

　Deliver Ongoing Value

　Ensure the Infrastructure’s Depth and Breadth

　Use a Multidimensional Approach

Appendix A: List of Abbreviations

Appendix B: Additional Roles

Index

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Transform data into action for competitive advantage

The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for ′information professionals.′"-–Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom

BI is more than technology and projects. BI must live in the organization––as a BICC. This book helps to make BI tangible and understandable, bringing it to life."-–Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany

This book is a must–read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you′ll be asking yourself. Don′t miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don′t get hold of this book!"-–Claudia Imhoff, President Intelligent Solutions, Inc., USA

Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."-–Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa

BI is a highly visible element in the ′business value′ trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."-–Marianne Kolding, Director, European ServicesIDC, United Kingdom