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　　The rules that can make or break your career.

For anyone who's breaking in, moving up, or just trying to make a

great professional impression, this essential guide offers

real-life anecdotes and advice to help you build competence and

confidence in the tricky arena of modern business etiquette.

Includes:

"Blunder Busters"-proven strategies to help you tackle anything

from office dating to business lunches

"Sir, your fly is unzipped!"-the art of verbal diplomacy

Contemporary guidelines for goof-proof e-mail

The top ten career killers and how to beat them

Global gaffes: easy ways to avoid overseas embarrassment

Grace under fire-surviving dining disasters, party faux-pas and

everything in-between

Introduction: No Way! Who Would Do That.)

PART ONE

The Inside Scoop: Making Connections and Establishing Rapport

PART TWO

Dining, Drinking, and Other "Strictly Business" Social

Occasions

PART THREE

A Professional Presence: It's More Than WhatYou Do,

It's HowYou Do It

PART FOUR

Techno- and Retro-Etiquette: Getting Your Message Across

in a 24/7 World

PART FIVE

Your Career Is What You Make It: Business Skills

to Take You Up the Corporate Ladder

PART SIX

What to Say When It's Hard to Say: How to Handle

Difficult Communications

Conclusion: The Next Step

Acknowledgments

Index

About the Authors

……

　　Barbara Pachter is a business communications consultant,

speaker, and coach. She has conducted more than 1,600

skill-building seminars on assertiveness, business etiquette, and

international communications.

　　Ellen Schneid Coleman, a former publishing executive, is a writer

and editor specializing in books for business professionals.

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