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For undergraduate Operations Management courses. A broad, practical introduction to operations, reinforced with an extensive collection of practice problems. Operations Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of problems on the market. The problems found in this text also contain ample support--found in the book's solved-problems, worked examples, and myomlab, Pearson's new online homework and tutorial system--to help students complete and understand assignments even when they're not in class. The tenth edition has been thoroughly updated to reflect operations management today--and now features myomlab. For a briefer version without the quantitative modules at the end of the text, see Heizer/Render's Principles of Operations Management, 8e.

MyLab或是Mastering系列是在线作业系统。Access Code Card是在线作业系统的访问码，是老师和学生课堂之外网络互动及交流的平台，个人是无法使用这个平台的。请读者注意您购买的这个ISBN是不带Access Code Card的。

PART I. Introduction to Operations Management

Chapter 1. Operations and Productivity

Chapter 2. Operations Strategy in a Global Environment

Chapter 3. Project Management

Chapter 4. Forecasting

PART II. Designing Operations

Chapter 5. Design of Goods and Services

Chapter 6. Managing Quality

Supplement 6. Statistical Process Control

Chapter 7. Process Strategy

Supplement 7. Capacity and Constraint Management

Chapter 8. Location Strategies

Chapter 9. Layout Strategies

Chapter 10. Human Resources, Job Design, and Work Measurement

PART III. Managing Operations

Chapter 11. Supply Chain Management

Supplement 11. Outsourcing as a Supply Chain Strategy

Chapter 12. Inventory Management

Chapter 13. Aggregate Planning

Chapter 14. Material Requirements Planning (MRP) and ERP

Chapter 15. Short-Term Scheduling

Chapter 16. JIT and Lean Operations

Chapter 17. Maintenance and Reliability

PART IV. Quantitative Modules

Module A. Decision-Making Tools

Module B. Linear Programming

Module C. Transportation Models

Module D. Waiting-Line Models

Module E. Learning Curves

Module F. Simulation

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Control Charts for SPC help managers distinguish between natural and assignable variations. The x-chart and R-chart are used for variable sampling, and the p-chart and c-chart for attribute sampling. The Cpk index is a way to express process capability. OC curves facilitate acceptance sampling and provide the manager with tools to evaluate the quality of a production run or shipment.

OM: the activity tha relate to the creation of goods and services through the transformation of inputs to outputs.

3 functions every organization has: MKT, generates demand; OM, creates product; FA, tracks how well organization is doing. (sell, produce, account)

Productivity increases are dependent on 3 productivity variables: labor, capital, management.

The effective use of capital often means the proper trade-off between investment and in capital assets and human assets.

Management Process: the application of planning, organizing, staffing, leading, and controlling to the achievement of objectives.

More than 90% of North American television cartoons are produced in Asia.

Mission: the purpose or rationale for an organization's existence.

Strategy: how an organization expects to achieve its mission and goals.

Firms achieve missions in three conceptual ways: 1) differentiation 2) cost leadership 3) response.

书籍介绍

For undergraduate Operations Management courses. A broad, practical introduction to operations, reinforced with an extensive collection of practice problems. Operations Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of problems on the market. The problems found in this text also contain ample support--found in the book's solved-problems, worked examples, and myomlab, Pearson's new online homework and tutorial system--to help students complete and understand assignments even when they're not in class. The tenth edition has been thoroughly updated to reflect operations management today--and now features myomlab. For a briefer version without the quantitative modules at the end of the text, see Heizer/Render's Principles of Operations Management, 8e.

MyLab或是Mastering系列是在线作业系统。Access Code Card是在线作业系统的访问码，是老师和学生课堂之外网络互动及交流的平台，个人是无法使用这个平台的。请读者注意您购买的这个ISBN是不带Access Code Card的。