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Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

- planning

- goal setting

- compromise

Preface

Introduction

1 Conflict--the basics

2 Conflict development

3 Approaches to managing conflict

4 Negotiation--the basics

5 Positions, concessions and interests

6 Getting ready to negotiate

7 Negotiation styles

8 Negotiation tools and planning

Conclusion

Notes

Glossary

Index

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书籍介绍

Conflict Management is and easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

* planning;

* goal setting;

* compromise;

* mediation.

Expert communication Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the world of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.